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SUPPORT

See common questions we receive below.

 

If you have an order-specific question, please reach out to us directly: CustomerService@MontesSauce.com

 

Where can I get Monte's by me?

Check out our interactive map on our Find Us page (just plug in your zip code) and email us at CustomerService@MontesSauce.com with any suggestions of stores you would like to see us available at! 

 

And don't forget you can always purchase a 6 pack right off our website HERE!

 

Where does Monte's deliver to? 

All of the USA except Alaska and Hawaii, at the moment. We are working on expanding our shipping radius and capabilities constantly. For special orders or requests, email us at CustomerService@MontesSauce.com

 

How long will it take to receive my order?

Orders process in 1-2 business days and between 2-5 days in transit (sometimes even less!) depending on your location proximity (our products ship out of New Jersey.)

 

My package (My Sauce) was broken or damaged during delivery. 

Unfortunately, due to the nature of our packaging (glass jars) and mishandling from couriers, a jar (or a few) of sauce may get damaged along the way. We know tomato sauce and broken glass is no fun for anyone to deal with - so if this happens, please contact us as soon as possible at CustomerService@MontesSauce.com with your order number and photographs of how your package arrived.

We will gladly replace any broken jars ASAP and use the photographs to help improve our packaging in the future and file claims to improve our shipping methods with the courier services.

 

What is your return policy?

Due to safety standards and precautions once you receive your package, we do not accept returns. But if your package is damaged, a jar unsealed, or any other issues please contact us immediately to accommodate to you and your particular issue.

 

I would like to sell Monte's in my store!

Please email our Director of Sales Josh@MontesSauce.com with your information and we will get back to you right away.

 

I'm an influencer or brand and would love to collaborate, who should I contact?

Contact us at: CustomerService@MontesSauce.com

 

What is in your sauce and what makes it so delicious?

Our 100+ year recipe is and has been made using the finest whole steam washed and hand-peeled plum tomatoes packaged during peak harvest, along with fresh (never dried) onions, shallots, garlic and basil with just a touch of sea salt and cracked black pepper.

No Added Sugars • Vegan • Gluten Free • 100% Clean Label

Our particular procurement of only the finest of ingredients along with our tried and true production methods we deliver the freshest jarred tomato sauce with a super smooth and creamy consistency.

 

Got a question? Give us a shout.

 

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